Warranty Information

 

Please scroll down for entire information or follow these quick links: 10 Year Warranty | 5 Year Warranty | 2 Year Warranty | 1 Year Warranty | Terms | Exclusions | Repair | PDF Version | Warranty/Rebate Online Form

At AMACO/brent we take great pride in our equipment and its reliability. We also want to ensure you have all of the necessary information to keep your product covered for the life of the warranty. To register your newly purchased equipment with AMACO/brent, click here to complete the online Warranty Registration and Free Glaze Redemption form within 6 months of the purchase date.

NOTE: Online form requires completion of both the warranty registration and FREE glaze selections at the same time. If you are eligible for the FREE Glazes Rebate, have your list of glazes ready when registering your purchase online.

We hope you enjoy your new purchase!

 

10 year warranty of the following equipment.


photo of brent Wheel B

Wheel B


photo of brent Wheel C

Wheel C


photo of brent Wheel CXC

Wheel CXC


photo of brent Wheel EX

Wheel EX


photo of brent Wheel 16

Wheel No. 16


photo of brent Wheel J

Wheel J


photo of brent Wheel EJ

Wheel EJ

     

Did you know with the purchase of the above wheels
you are eligible for a rebate of AMACO glazes? Click here to learn more!

Click here to review Terms of Warranty.

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5 year warranty of the following equipment.


photo of wheel ie.

Wheel ie


photo of wheel ie-r.

Wheel ie-r


photo of wheel ie-x.

Wheel ie-x

   

photo of wheel No. 1.

Wheel No. 1


photo of wheel No. 2C.

Wheel No. 2C

     

photo of kiln AH-10

Kiln AH-10


photo of kiln AH-25

Kiln AH-25


photo of kiln AH-30

Kiln AH-30


photo of kiln FA-44

Kiln FA-44


photo of kiln FA-88

Kiln FA-88


photo of kiln HF-97

Kiln HF-97


photo of kiln HF-101

Kiln HF-101


photo of kiln HF-105

Kiln HF-105


photo of kiln EC-55

Kiln EC-55

 

photo of Kiln 62-EFC

Kiln 62-EFC


photo of kiln 67-EFC

Kiln 67-EFC

     

Did you know with the purchase of some equipment
you are eligible for a rebate of AMACO glazes? Click here to learn more!

Click here to review Terms of Warranty.

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2 year warranty of the following equipment.


photo of KilnVent Suspended version

KilnVent–Suspended Version


photo of Master KilnVent

Master KilnVent


photo of KilnVent Stand version

KilnVent–Stand Version

   

photo of kiln EX-232.

Kiln EX-232


photo of kiln EX-257.

Kiln EX-257


photo of kiln EX-270.

Kiln EX-270


photo of kiln EX-329.

Kiln EX-329


photo of kiln EX-353.

Kiln EX-353


photo of kiln EX-365.

Kiln EX-365


photo of kiln EX-381.

Kiln EX-381


photo of kiln EX-399.

Kiln EX-399


photo of kiln EX-1099SF.

Kiln EX-1099SF


photo of kiln EX-1266SF.

Kiln EX-1266SF


photo of kiln EX-1850SF.

Kiln EX-1850SF


photo of kiln GSF-045.

Kiln GSF-045


photo of kiln GSF-670.

Kiln GSF-670

   

photo of kiln MK-4.

Kiln MK-4


photo of kiln FA-5-E.

Kiln FA-5-E

     

Did you know with the purchase of some equipment
you are eligible for a rebate of AMACO glazes? Click here to learn more!

Click here to review Terms of Warranty.

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1 year warranty of the following equipment.


photo of AMACO kiln MAC-2000

Kiln MAC-2000

       

photo of clay extruder.

Clay Extruder


photo of clay extruder HD.

Clay Extruder HD

     

photo of Slab Roller SR-14.

Slab Roller SR-14


photo of Slab Roller SR-20.

Slab Roller SR-20


photo of Slab Roller SR-36

Slab Roller SR-36


photo of Slab Roller SRC.

Slab Roller SRC


photo of Slab Roller Mini SRC.

Slab Roller Mini SRC


photo of kiln EX-270.

brent Batmobile


photo of kiln Shelf Cart.

Kiln Shelf Cart


photo of Smart Cart.

SmartCart


photo of Compact Ware Cart.

Compact Ware Cart


photo of Ware Cart EX.

Ware Cart EX


photo of Spray Booth No. 1.

Spray Booth No. 1

       

Did you know with the purchase of some equipment
you are eligible for a rebate of AMACO® glazes? Click here to learn more!

Click here to review Terms of Warranty.

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Warranty Terms

AMACO® kilns, EXCEL® kilns, brent® potter’s wheels, and brent® equipment, are covered by warranties limited to defects in materials and workmanship during the manufacturing process for the time period listed above. Components we purchase for equipment are covered only by those manufacturers’ warranties.

  • Ultimate determination for validation of warranty claims is at the discretion of AMACO/brent.
  • All warranty work must be performed by an authorized AMACO/brent dealer or by the manufacturer to maintain the warranty. Any work done by someone other than an authorized dealer or the manufacturer will void this warranty.
  • Warranty is non-transferable.
  • Retain original purchase receipt. You will need this along with model number and serial number to obtain warranty service.
  • The length of your warranty begins from the date of purchase and is as listed above.

 

Warranty Exclusions

Your AMACO/brent Warranty will be void if any of the following occur:

  • The warranty period has expired.
  • Repair or service is done by an unauthorized dealer.
  • Damage due to abuse and//or misuse; including but not limited to overfiring and salt glazing (kilns only), improper installation, rough handling, improper stacking or storing.
  • Shipping damage.
  • Damage or failure due to acts of God such as, fire, flood, electrical storms, etc.
  • Use other than for intended.
  • Normal wear and tear on parts such as elements, bricks, thermocouples, wheel heads, and belts.
  • Modifications to the unit in any manner.

 

Warranty Repair Instructions

If you have a problem with your AMACO®, brent® or EXCEL® equipment within the warranty period, choose one of the following options:

  1. Contact the dealer from which you purchased the equipment. If they are an authorized dealer that offers parts and service, they can handle the repair or replacement. Parts and labor will be covered for valid warranty claims.
  2. If the dealer is unauthorized to perform the repair or unable to correct the problem, call AMACO/brent customer service, (800) 374-1600 or email technicalsupport@amaco.com. Please have the model and serial number ready when you call or include them in the email. You may be asked to send the defective equipment or part(s) in for inspection. The serial number of the equipment being repaired must accompany the defective parts for the warranty to be honored. Parts and labor will be covered for valid warranty claims.

If it is necessary to ship equipment or parts to AMACO/brent for inspection, repair or replacement, the technician will explain how to return the defective item(s) and whether it should be sent prepaid. For your protection, insure all items shipped.

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