Warranty Information

 

Please scroll down for entire information or follow these quick links: 10 Year Warranty | 5 Year Warranty | 2 Year Warranty | 1 Year Warranty | Terms | Exclusions | Repair | PDF Version | Warranty/Rebate Online Form

At AMACO/brent we take great pride in our equipment and its reliability. We also want to ensure you have all of the necessary information to keep your product covered for the life of the warranty. To register your newly purchased equipment with AMACO/brent, click here to complete the online Warranty Registration and Free Glaze Redemption form. We hope you enjoy your new purchase!

 

Wheel B	Wheel C	Wheel CXC	Wheel EX	Wheel No. 16
Wheel J	Wheel EJ

Did you know with the purchase of the above wheels
you are eligible for a rebate of AMACO glazes? Click here to learn more!
Click here to review Terms of Warranty.

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Wheel ie	Wheel ie-r	Wheel ie-x
Kiln AH-10	Kiln AH-25	Kiln AH-30	Kiln FA-44	Kiln FA-88
Kiln HF-97	Kiln HF-101	Kiln HF-105	Kiln EC-55
Kiln 62-EFC	Kiln 67-EFC

Did you know with the purchase of some equipment
you are eligible for a rebate of AMACO glazes? Click here to learn more!
Click here to review Terms of Warranty.

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Wheel No. 1	Wheel No. 2C	KilnVent–Suspended Version	Master KilnVent	KilnVent–Stand Version
Kiln EX-232	Kiln EX-257	Kiln EX-270	Kiln EX-329	Kiln EX-353
Kiln EX-365	Kiln EX-381	Kiln EX-399	Kiln EX-1099SF	Kiln EX-1266SF
Kiln EX-1850SF	Kiln GSF-045	Kiln GSF-670	Kiln MK-4	Kiln FA-5-E

Did you know with the purchase of some equipment
you are eligible for a rebate of AMACO glazes? Click here to learn more!
Click here to review Terms of Warranty.

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Slab Roller SR-14	Slab Roller SR-20	Slab Roller SR-36	Slab Roller SRC	Slab Roller Mini SRC
Clay Extruder	Clay Extruder HD	brent Batmobile	Kiln Shelf Cart	SmartCart
Spray Booth No. 1	Compact Ware Carta	Ware Cart EX	Craft Oven

Did you know with the purchase of some equipment
you are eligible for a rebate of AMACO glazes? Click here to learn more!
Click here to review Terms of Warranty.

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Warranty Terms

brent® potter’s wheels and all AMACO® kilns are covered by warranties limited to defects in materials and workmanship during the manufacturing process for the time period listed above. Components we purchase for equipment are covered only by those manufacturers’ warranties.

1. Ultimate determination of validity of all warranty claims is at the discretion of AMACO/brent.
2. All warranty work must be done by an authorized dealer or by the manufacturer. Any work done outside of an authorized dealer or the manufacturer will void this warranty.
3. Warranty is non-transferable and must accompany original purchase receipt.
4. The length of your warranty begins from the date of purchase and is as listed above.

 

Warranty Exclusions

Your AMACO/brent Warranty will be void if any of the following occur:

1. The warranty period has expired.
2. Repair or service is done by an unauthorized dealer.
3. Damage due to abuse and//or misuse; including but not limited to overfiring and salt glazing, improper installation, rough handling, improper stacking or storing.
4. Shipping damage.
5. Damage or failure due to acts of God such as, fire, flood, electrical storms, etc.
6. Use other than for intended.
7. Normal wear and tear on parts such as elements, bricks, thermocouples, wheel heads, and belts.
8. Modifications to the unit in any manner.

 

Warranty Repair Instructions

If you experience a problem with your equipment, the most efficient way to have it repaired is to:

1. Contact the dealer or representative from whom you made your purchase.
2. If the dealer is unauthorized to perform repair or unable to correct the problem:
   1. Call the AMACO/brent Technical Support Department toll free at 1-800-374-1600 or 317-244-6871 (local).
   2. Click here to email the AMACO/brent Technical Support Department.
3. Provide your model, serial number and the nature of your problem and the Technical Support Agent will provide further assistance.

If it is necessary to mail or ship parts to AMACO/brent for further inspection, parts must be sent prepaid. For your protection, insure all parts. The equipment and part serial number must accompany the defective item.

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